Privacy, use and refunds
What this tool does
ImmiVisaPrep helps applicants organize their own dated facts and evidence. It is not government-affiliated, a law firm, legal advice, an official worksheet or a guarantee of approval. Use this tool before a first interview or any follow-up interview. Follow current official instructions and any specific embassy request. Applicants review and remain responsible for their statements.
Free and Complete
Free includes your basic details, family and housing plans. Complete is USD 10 for one application, including corrections, saved revisions, PDF re-downloads, 30 successful AI assistant tasks and five successful full-profile preparation reviews when the AI service is connected. An eligible 20% referral or reward code reduces a new application to USD 8. One discount applies per purchase; codes do not combine or apply to extra AI reviews. Five extra successful AI reviews cost USD 5 for the same application. The ordinary preparation checklist does not use AI credits. The PDF has no page cap. It separates applicant-reported facts and attestation from reference guidance; it does not turn proposed actions into facts. USD conversions use applicant-supplied dated rates and the chosen direction; no live rate or valuation is implied. Net worth includes only sufficiently specified household-owned amounts and subtracts recorded liabilities; incomplete figures are labelled as partial. A new application starts Free and needs its own purchase. Payment never changes an immigration outcome. Payment is available only through a connected payment provider. Check live availability before purchasing, including AI availability.
Storage and processing
Account dossier copies and revisions are encrypted in your browser before storage. Your login password and an offline recovery code separately protect a random account encryption key. Passwords are hashed; session cookies are HttpOnly and expire. Validation, consistency checks and PDF creation temporarily process the submitted answers on the server. PDF page preview rendering uses a private temporary directory that is removed after the request. This is not a claim that the operator cannot access data being processed, or that compromised devices are protected.
PDF downloads are unencrypted. Never enter passport numbers, Social Security numbers, full bank-account numbers or reused passwords. Use aliases and write private identifiers into the blank printed fields yourself. Evidence documents are indexed but not uploaded or verified.
Optional AI
Only the answer, section or full profile that you explicitly permit is sent to the configured AI provider. A full-profile review shares financial, family, work, benefits, housing, support and insurance answers; removing display name and embassy does not make the profile anonymous. Completed AI explanations are encrypted on the server with its private encryption key so you can read them later. They are protected by owner-only account access; this is different from browser-encrypted dossier backups. The server retains encrypted results, completion/usage metadata and a keyed profile fingerprint for replay protection and application-scoped result reuse. A site-wide daily token budget and request limits control usage. Section tasks share the chosen section and linked document-list entries. Insurance section help also shares the intended city/state/ZIP and arrival date, adult count and ages/moving status recorded through guided choices, with consent shown before the request; unrelated balances, jobs and private aliases are excluded. Action guides use dated official resource links, not live quotes. Conditional interview examples are suggestions, never evidence that an arrangement exists. Larger planning, consistency and practice tasks can share answers across the profile. No documents are uploaded or verified. Failed requests do not use a credit. AI-assisted applicant statements are optional: users review and approve each paragraph before PDF inclusion. Changed underlying facts invalidate the approved draft. Preparation scores use a published checklist formula, not visa eligibility or approval probabilities. Provider retention rules apply. Suggestions are not fact verification; applicants approve wording before it changes. Basic spacing cleanup does not use AI.
Reviews and referral rewards
A confirmed customer may share an honest experience after a self-reported interview. Every qualifying rating earns the same account-bound 20% discount for a future application, regardless of whether it is positive, negative, or kept private. This is a future-use reward, not a refund of the earlier purchase. Public sharing is optional and needs privacy/abuse moderation; every published review discloses the incentive. Review text, nickname and interview date are encrypted at rest and readable by support for moderation, separate from browser-encrypted dossier backups. The public view excludes email, exact interview date, application and payment references. Editing hides the previous publication until reviewed again; you can withdraw it. Test reviews cannot be published. Closing your account removes reviews and referral links.
A friend can use your referral code for 20% off their first eligible application. A verified real payment earns you one 20% future-use reward. Self-referrals and repeated use by the same account are rejected; the app cannot independently prove that two accounts represent different people. Refunds or disputes revoke unused rewards. No cash payout or immigration outcome is promised.
Payment and support records
PayPal or Stripe-hosted checkout handles payment credentials when an eligible merchant is approved and configured; ImmiVisaPrep stores order, amount, currency and provider references for reconciliation, not card numbers. Cards, Alipay and WeChat Pay depend on the actual merchant, currency and provider availability. Easypaisa and JazzCash remain planned, disabled options until merchant approval and integration. An on-screen return or screenshot never unlocks access automatically. Private support tickets are visible to the applicant and support administrators. Do not include financial, immigration, medical, password or recovery-code details in tickets.
AI help, contact and website feedback
Help chat is separate from paid preparation reviews. It sends your question and up to six recent help messages to the configured AI provider only with your permission. It does not attach your saved application. Chat is held in the open page; you may clear it. The provider may retain requests under its own policies. General quick answers work without AI. Human help is by email, not a staffed live chat.
Contact forms and website suggestions are private. Your account email, topic, message, optional rating and any chat you explicitly attach are visible to support administrators and sent to mk@particlesolidlab.com. Message bodies and replies are encrypted in the server database with an operator-controlled key; authorized support can read them. Email copies are not protected by the app's database encryption. Replies are saved in My messages and sent to your account email. Delivery status means the mail service accepted the email, not that it reached an inbox. Failed email does not erase the saved message. Website feedback is not automatically published and does not earn a review reward. Closing your account removes these messages from the app; email copies and provider records follow their separate retention policies.
Retention, deletion and recovery
The app retains up to 20 encrypted revisions per application. Resetting an application saves a new blank revision. Closing an account removes encrypted applicant records, AI review results, keys, support messages and the email identity. Minimal deidentified transaction and audit records remain; these records do not retain the deleted applicant answers. Encrypted operational backups are scheduled to expire within 180 days (less than six months). Account closure removes the active account immediately; it is not a six-month account-recovery service. A restored operational backup must have subsequent account deletions reapplied before serving users. Downloaded files on your devices remain your responsibility. You can restore your own downloaded .arrival backup using its separate backup password into a signed-in account. This does not restore a deleted login or transfer a paid entitlement. Keep the backup password separately; support cannot recover it.
Keep your private recovery code offline. Password reset preserves encrypted answers only when you can unlock the data key with that recovery code. Without the password or recovery code, support cannot recreate the encrypted contents. Authenticator recovery for administrators is an owner-controlled local procedure, not a public MFA bypass.
Refunds and delivery problems
If a duplicate charge, failed access or document-delivery error occurs, open a private Payment or PDF support ticket before paying again. Include only an order reference and the problem. The operator must review the provider transaction and communicate the resolution. Recording a refund in the admin console does not itself transfer money; the operator must issue any approved refund through the payment provider. Contact mk@particlesolidlab.com about duplicate payments, failed access, or delivery problems. No automatic refund deadline is promised here; applicable mandatory consumer rights are not excluded. Business jurisdiction and a standard refund window are still awaiting operator confirmation.
Cookies, logs and analytics
A first-party session cookie supports sign-in. A session-storage entry remembers the notice version for this tab; signed-in notice acknowledgement is also recorded on the account. Rate limiting temporarily stores hashed request subjects, not raw IP addresses. Operational analytics use application counts and completion metadata. An optional, self-reported signup country / region is stored as account metadata and used for aggregate business trends; you may choose not to provide it. This version does not infer location from your IP or record detailed financial trends. Server errors use reference IDs without logging answers or credentials.
Contact
Use Help & AI chat, Contact us or Suggest an improvement in the app, or email mk@particlesolidlab.com. The service is personally operated rather than presented as a registered company. The operator’s public address, jurisdiction and standard refund window are awaiting confirmation; ask support before purchasing if you need these details.